Service & Support

World-class service and support guaranteed. We offer an exemplary support package so you enjoy total peace of mind which lasts well beyond purchase and installation. Our international service agreements have been selected to suit the needs of owners, crew and shipyards. Engineering support is available 24 hours a day, 7 days a week. A choice of service level agreements includes delivery of spare parts and engineer attendance anywhere in the world.

Commissioning overview

To guarantee years of dependable shore power, we recommend that one of our engineers attends commissioning. This is included at no extra cost with all Silver and Gold service level agreements. Commissioning is fully documented.

Health check

All our products are essentially maintenance-free, however an annual service and inspection is recommended. This allows thermal stress and damaged joints or cables which have worked loose during sailing to be fully identified and corrected. All this can be managed by Magnus to guarantee you years of dependable shore power and total piece of mind.

  1. Internal and external inspection
  2. Check monitoring and control interfaces
  3. Electrical check and initial power-up
  4. Seamless transfer from shore power to generator
  5. Seamless transfer from generator back to shore power
  6. Start bow thruster

History

  • Abeking & Rasmussen
  • Amels
  • BD Yachts
  • Couach Yachts
  • Devonport
  • Feadship
  • JFA
  • KaiserWerft
  • Lürssen
  • Mondo Marine
  • Nautor's Swan
  • Oceanco
  • Oyster
  • Palmer Johnson
  • Pendennis
  • Perini Navi
  • RMK
  • Royal Denship
  • Royal Huisman
  • Wally

Support Packages

    BRONZE SILVER GOLD
TRANSPORTATION
TRANSPORTATION 1 or 3 phases active rectification
DOCUMENTATION
DOCUMENTATION English user manual
Electronic and print copy
English user manual
Electronic and print copy
1 or 3 phases active rectification
PROJECT MANAGEMENT
PROJECT MANAGEMENT Commissioning Category 1
Initial power-up
Reserve one day
Commissioning Category 2
Harbour acceptance
Reserve one day
Commissioning Category 3
Sea acceptance
Reserve one day
Applies to bow/stern thruster operation
WARRANTY
WARRANTY 12 months after commissioning, or 24 months
after dispatch, whichever sooner
24 months after commissioning, or 36 months
after dispatch, whichever sooner
CONDITIONS
CONDITIONS Free issue parts and engineer
Engineer's travel at customer's cost
Engineer's travel to a major port at supplier's cost
Delivery of spare parts at customer's cost
Delivery of spare parts to a major port at supplier's cost
Report following on-site servicing or assessment