Service and Support

World-class service and support guaranteed

Reliable support services 24/7

We offer an exemplary support package so you enjoy total peace of mind which lasts well beyond purchase and installation. Our international service agreements have been selected to suit the needs of owners, crew and shipyards. Engineering support is available 24 hours a day, 7 days a week. A choice of service level agreements includes delivery of spare parts and engineer attendance anywhere in the world.

Commissioning overview

To guarantee years of dependable power, we recommend that
one of our engineers attends commissioning. This is included at
no extra cost with all Silver and Gold service level agreements.
Commissioning is fully documented and includes:
  • Internal and external inspection
  • Check monitoring and control interfaces
  • Electrical check and initial power-up
  • Full functionality set-up and testing.

Health check

All our products are essentially maintenance-free, however an annual service and inspection is recommended. This allows thermal stress and damaged joints or cables which have worked loose during sailing to be fully identified and corrected. All this can be managed by Magnus to guarantee you years of dependable shore power and total piece of mind.
24/7

A complete support package
for total peace of mind


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Parts and documentation

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On-site support 24/7

 Support Packages

Transportation Bronze Silver Gold
Packaging suitable for international freight
Documentation      
English user manual (electronic and print copy)
Electrical and mechanical drawings
AutoCAD/PDF format
Factory acceptance test report
Project Managment      
Commissioning Category 1
Initial power-up
Expect to be on board one day
 

Commissioning Category 2
Harbour acceptance
Expect to be on board one day
 

Commissioning Category 3
Sea acceptance
Expect to be on board one day
Applies to bow/stern thruster operation
 

Warranty      
12 months after commissioning, or 24 months after dispatch, whichever is sooner  
24 months after commissioning, or 36 months after dispatch, whichever is sooner    
Conditions      
Free issue parts and engineer
Engineer's travel at customer's cost  
Engineer's travel to a major port at supplier's cost    
Delivery of spare parts at customer's cost    
Delivery of spare parts to a major port at supplier's cost  
Report following on-site servicing or assessment

History

  • Abeking & Rasmussen
  • Amels
  • BD Yachts
  • Couach Yachts
  • Devonport
  • Feadship
  • JFA
  • KaiserWerft
  • L├╝rssen
  • Mondo Marine
  • Nautor's Swan
  • Oceanco
  • Oyster
  • Palmer Johnson
  • Pendennis
  • Perini Navi
  • RMK
  • Royal Denship
  • Royal Huisman
  • Wally
UK Head Office:
Hethel Engineering Centre, Chapman Way, Norwich, NR14 8FB, United Kingdom

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All rights reserved.
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T: +44 (0) 1953 859143
E: info@magnusmarine.com