Service & aftersales

A system is only as good as the support it comes with. Fortunately, with Magnus Marine, we provide world-class support – a level of service that matches the quality and dependability of our products.

Our international service agreements are designed to suit the needs of owners, crew and shipyards. They include engineering support, available 24 hours a day, seven days a week and, should you choose, the delivery of spare parts and engineer attendance – anywhere in the world.

Click here to show service agreement levels

		Bronze	Silver	Gold
Transportation	Packaging suitable for international freight	*	*	*
Documentation	English User Manual Electronic and 2x print copies	*	*	*
	Electrical and mechnical drawings AutoCAD / PDF Format	*	*	*
	Factory acceptance test report	*	*	*
Project Management	Commissioning Category I Initial Power Up Reserve one day		*	*
	Commissioning Category 2 Initial Power up Reserve one day		*	*
	Commissioning Category 3 Sea acceptance Reserve one day Applies to bow/stem thruster options		*	*
Warranty	12 months after commissioning, or 24 months after despatch whichever sooner	*	*
	24 months after commissioning, or 36 months after despatch whichever sooner			*
Conditions	Free issues parts and engineer	*	*	*
	Engineers travel at customers cost	*	*
	Engineers travel to major port at suppliers cost			*
	Delivery of spare parts at customers cost	*
	Delivery of spare parts to a major port at customers cost		*	*
	Report following on-site servicing or assessment	*	*	*

What’s included with commissioning

To guarantee years of dependable shore power we recommend one of our engineers to attend commissioning. This is included at no extra cost with all Silver and Gold service level agreements. Commissioning is fully documented and includes scope and thermal analysis on completion. A summary of what is included is below.

• Internal and external inspection
• Check monitoring and control interfaces
• Electrical check and initial power up
• Electrical assessment with ship’s load
• Thermal analysis
• Seamless transfer from shore power to generator
• Seamless transfer from generator back to shore power
• Start bow thruster
• Electrical assessment with ship’s bow thruster at full power

Health check

All products are essentially maintenance free however an annual clean and inspection is recommended. Thermal stress, damaged joints or cables which have worked loose during sailing can be fully identified and corrected. This can be managed by Magnus to guarantee years of dependable shore power so you will enjoy total piece of mind. Onsite inspections are fully documented and include scope and thermal analysis. The commissioning procedure details the health check routine.